Frequently Asked Questions
about E-prescriptions
1) How does 2) If I have a new prescription, can I use the
3) How do I sign up for the
4) Do I need to set up an account?
5) Is the information confidential?
6) Why do you need my date of birth?
7) Does my doctor need to set up an account?
8) Can I use
9a) Can I pick up my refill order from a different DRUGStore Pharmacy?
9b) Can any prescription be transferred?
10) If I dropped off my prescription at another Pharmacy location, other than DRUGStore Pharmacy, can I still use
11) Can the refill order be sent to me?
12) Can I use
13) How long does it take for a refill order to be processed by
14) Does
15) Will I still receive health care counseling from my
DRUGStore Pharmacist if I use the
16) Is there a limit to the number of
1) How does
| You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use |
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2) If I have a new prescription, can I use the
| No, currently |
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3) How do I sign up for the
There is no sign up required. When you want to use the  |
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4) Do I need to set up an account?
| There is no account needed with |
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5) Is the information confidential?
| The information we collect is completely confidential. All we require is your date of birth, telephone number and the DRUGStore Pharmacy |
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6) Why do you need my date of birth?
| Our ability to identify you by your date of birth helps us in protecting your privacy and assists us in validating you as our patient. |
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7) Does my doctor need to set up an account?
| The doctor does not have to set up an account. The |
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8) Can I use
| No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications. |
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9a) Can I pick up my refill order from a different DRUGStore Pharmacy?
| Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore pharmacist as there may be different requirements for transferring prescriptions in other provinces. |
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9b) Can any prescription be transferred?
| Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions. |
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| Currently the |
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11) Can the refill order be sent to me?
| If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service. |
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12) Can I use
| You can use the |
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13) How long does it take for a refill order to be processed by
| Please allow an extra 24-48 hours to process due to statutory holidays and related store and Healthcare office closures. However, when using |
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14) Does
| No. You will pay for your order refill when you come into the store to pick it up. |
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| Yes. When you pick-up your refill order, our Pharmacists will provide health care counseling and are available to answer any questions you might have. |
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16) Is there a limit to the number of
| No. You can use |
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